Privacy Policy

Effective Date: Feb 10, 2023

Crack The  Code (referred to as "we" after this) values the privacy of our users (referred to as "you" after this) and is dedicated to safeguarding it through adherence to this policy and relevant laws and regulations. Please take the time to thoroughly review this privacy policy regarding the methods we use to collect and handle your information and your control over that information.

Please note: If you disagree with the methods described in this privacy policy for processing your personal information, please don’t provide any information when prompted during gameplay and stop using the game service. Using this game and/or its related services means you consent to the rules regarding your personal information outlined in this privacy policy. Should you have any questions or requests for personal data deletion, you can contact our data protection officer using the information provided. We will respond within 14 business days.

This privacy policy will cover the following topics:

1. Collection and Use of Information

1.1 Information You Provide Proactively

1.1.1 When using our product and/or services, you can register an account or play as a guest. If you register an account, you can use a third-party account (such as Facebook or Google) to log in.  In this case, you must provide us with your third-party account's avatar, username, account ID, and other information. If you choose to play as a guest, you can do so without providing any information.

1.1.2 Information you voluntarily send us may include personal information, such as your account, email address, phone number, device ID, system language, app version, and any other information you may provide when seeking assistance with account management or payment issues. By providing us with this information, you consent to our collection, use, management, and storage of your information per this privacy policy. Please note that all information we collect will be anonymized and de-identified.

1.2 Information We Collect and Use and Permissions Requested

1.2.1 To ensure a smooth experience while using our products and services, as well as to facilitate data analysis and product security, we, or third-party partners, may collect your device ID, device name, type, and version, system version, IP address, application ID, network connection status, and access method after obtaining your consent. Refusing to grant these permissions may affect your ability to use the app or result in corresponding restrictions. If the system version of your Android device is below 6.0, we may collect your IMEI, IMSI, and MAC address. We strongly recommend updating to a version higher than 6.0.

1.2.2 To save game data, images, and other information necessary for our feedback feature, we may request permission for external device storage (access the application and write to the app's external storage space). We will seek separate consent when exercising this permission.

1.2.3 We need to check your network connection status while using our services to send alerts regarding data usage for data savings.

1.3 Information Collected and Used by Third-Party Partners and Permissions Requested

1.3.1 Through payment, you can purchase virtual products related to our products and services, including game items and an ad-free version. Google provides this payment service, and we will only receive result verification information from the payment service provider. If you want to learn more about Google's privacy policy and how they collect personal information, please consult their privacy policy.

1.3.2 To enhance your experience with our products and services, we have integrated third-party services, such as data analysis, third-party payment, and advertisement, into our offerings. It is important to note that the privacy policies of the third parties we work with can be found below. We highly recommend reviewing these policies to understand how they handle data processing.

Firebase Remote Configuration SDK, Firebase Remote Promotion SDK, Firebase Push Message SDK: https://policies.google.com/privacy

Admob AD SDK: https://policies.google.com/privacy?hl=en

Facebook AD SDK: https://www.facebook.com/about/privacy/update

Unity AD SDK: https://unity3d.com/legal/privacy-policy

Google payment SDK: https://policies.google.com/privacy

2. What Measures are Implemented to Store and Protect Personal Information?

2.1 How do we store your personal information?

2.1.1 the information we collect will be stored according to relevant privacy laws and regulations in related countries to protect your personal information. We may store the collected personal information inside or outside the country or region where we operate as long as it is within local laws and regulations.

2.1.2 If we cease to provide services or operations, we (and the third parties we work with) will stop collecting your personal information. We will abide by relevant laws and regulations to inform you in advance. Unless laws, regulations, or regulatory authorities require otherwise, we will also delete or anonymize your data after we cease the operation or provision of services.

2.2 How do we protect your personal information?

2.2.1 We will take every reasonable measure to ensure we do not collect personal information unrelated to our services.

2.2.2 We use strict security systems and industry-standard security technologies and programs to ensure the security of your data to prevent it from being lost, leaked, damaged, or abused.

2.2.3 We use encryption technologies, anonymization, and other reasonable measures to encrypt and store your personal information and segment it. We also have strict data access permission control to protect your personal information from unauthorized usage.

2.2.4 We are enhancing the security awareness of our employees and the importance of protecting information by establishing data security management practices and applying strict data access controls.

2.2.5 Only necessary personnel will be allowed to access personal information, and we have set strict access control and monitoring mechanisms in place. All personnel who may access your data are required to maintain confidentiality, failure of which may result in legal responsibilities or termination of their relationship with us.

2.2.6 The internet environment is not 100% secure. We will do our best to protect your personal information. In the event of a security breach, such as a data leak, damage, loss, or any other security event, we will inform you promptly, following relevant laws and regulations, about the basic situation of the security event and its possible consequences, the measures we have taken or will take, advice for you to prevent and reduce risks independently, and appropriate remediation measures for you. We will also provide information about the event through notifications. In cases where it is difficult to inform all affected users, we will choose a reasonable and effective way to make an announcement.

3. What Are Our Practices for Sharing, Disclosing, or Transfering Your Personal Information? 

We are committed to minimization, necessity, and legality when sharing, disclosing, or transferring your personal information. Under normal circumstances, we do not share, transfer, sell, or reveal your personal information to third parties. However, within the confines of applicable laws and regulations, we may share, transfer, and reveal your personal information in the following scenarios:

3.1 Disclosure to advisors, law enforcement agencies, and judicial and regulatory authorities to protect your legal rights or the rights of other users, individuals, or their life and property, following laws and regulations.

3.2 Legal obligation or mandatory requirement from relevant authorities.

3.3 When purchasing virtual products related to our offerings, the transactions may occur through a third-party payment service provider, requiring you to reveal information such as contact information, bank account, or email address. Please take care to provide only the necessary information.

3.4 In case of structural changes such as mergers and acquisitions or reorganization, your personal information may need to be transferred to third parties who acquire or inherit our assets or stocks. In such cases, if the new entity intends to change the usage purpose of your personal information, it must seek explicit consent from you.

3.5 If we determine that you are using our applications, services, or related information for fraudulent or illegal activities, we may take appropriate measures, such as suspending or terminating your access to our application or services.

4. How Do We Manage Your Personal Information?

4.1 Access, Correction, and Deletion of Personal Information

We highly value your right to manage your personal information and will make reasonable efforts to accommodate your requests. You may request to access, correct, or delete your personal information by contacting us using the information provided in this Privacy Policy. Please note that some features of our products or services may become unavailable if you choose to delete certain information.

4.2 Account Deletion

If you wish to delete your account, you may contact us directly using the information provided in this Privacy Policy. Please note that your account cannot be recovered once deleted. It is recommended that you exercise caution when making this decision.

5. Processing Personal Information of Minors

5.1 Following relevant laws and regulations, minors under 16 must read this privacy policy with the supervision of their parents or legal guardians. Minors cannot use our services without their parents' or legal guardians' consent to this privacy policy. If you have any questions, please don't hesitate to contact us.

5.2 We will not knowingly collect or solicit personal information from minors under 16, nor will we direct them towards interest-based advertisements or allow them to use our services. If you are a minor under 16, please do not provide us with any personal information, including your name, address, phone number, or email address. Minors under the age of 16 are not able to provide personal information. If we discover that we have collected personal information from persons under 16, we will make every reasonable effort to delete that information. Please contact us if you believe we have collected data from or related to a minor under 16.

5.3 Please be aware that the definition of a minor can vary across different nations. To ensure that minors' information is adequately protected, we have set the age limit at 16 based on laws and regulations in relevant nations. If you have any questions, please don't hesitate to contact us.

If you are a resident of California and would like to learn more about your privacy rights, please contact us using the information provided in this privacy policy. To receive a copy of the "California Privacy Right Statement," please explicitly express this request in your inquiry and allow at least 30 business days for us to respond.

If you are a registered user of our service and a California resident under the age of 18, and you wish to delete any content or information you have published on our service/product or stored on our servers, don't hesitate to get in touch with us using the information provided in this privacy policy and provide us with the necessary information to locate the content or information you wish to delete accurately.

Please note that we are not required to delete or remove the content or information under the following circumstances:

A. Other state or federal laws require us or third parties to retain the content or information.

B. The content or information has been posted, stored, or reposted by another user.

C. The content or information has been anonymized and cannot be linked to a minor.

D. The minor must follow the rules and guidelines outlined in this privacy policy regarding deleting such content or information.

E. The minor has been compensated for providing the content.

It is also important to note that this clause should not be interpreted as restricting law enforcement agencies from obtaining such content or information.

Special Notice for Residents in the European Union: When transferring personal information from the European Union, we will employ technical and physical measures to ensure that your personal information is protected in strict compliance with relevant laws and regulations within the EU. If you have any questions regarding the methods we use to transfer your personal information, please do not hesitate to contact us. 

Your personal information will only be collected, used, or stored under the following conditions:

A. You voluntarily and actively provide us with the information.

B. It is collected to deliver the requested service (s).

C. To protect your or others' vital interests.

Suppose you are a resident of the country or region mentioned above. You may contact us using the information provided in this privacy policy and provide us with the information required to locate the content or information you wish to delete accurately. However, if we have a legitimate reason to retain your personal information, for instance, to prevent fraud, we are not obligated to delete it. 

Please be aware that there may be circumstances where laws prohibit us from complying with your request, such as:

A. We are unable to verify your identity.

B. Your request is deemed excessive.

C. Your request would negatively impact the rights or freedoms of others.

6. Use of Cookies and Similar Technologies

We use Cookies and similar technologies to provide better products and/or services. With the help of these advanced technologies, we can track your game progress and learn about your game info to provide you with a smooth and high-quality user experience. We shall not apply the above-said technology for any other purpose not listed in this policy. Please understand that certain services can only be achieved with these above-said technologies. If your device or related program permits, you can turn off or delete the above-said technologies by changing settings or visiting those technology providers' websites. But this might affect your experience with our products/services. 

We utilize cookies and similar technologies to improve our products and services for you. These advanced tools enable us to track your gaming progress and gather information about your gameplay to offer a smooth, high-quality user experience. We will only use these technologies for the purposes stated in this policy and will not employ them for other purposes. Please be aware that certain features and services can only be accessed with these technologies. If your device or related software permits, you can disable or remove these technologies by changing settings or visiting the websites of the technology providers. However, this may impact your experience with our products/services.

7. Updates and Notifications of Privacy Policy Updates and Changes to Privacy Policy 

We reserve the right to modify this Privacy Policy anytime to serve you better. We will notify users of any changes through this page or within the application and/or by any means that are legally and technically feasible. You must regularly check this page and refer to the date of the last modification listed in this privacy policy. If you have any questions, please get in touch with us at [email protected].